Privacy Policy

When you visit the Malina Casino website, create an account, use our services or contact support, we may handle information that identifies you or is reasonably capable of being connected with you. The information collected depends on how you use the website and the services available to you. We seek to collect information that is relevant to operating the site, meeting our obligations and providing a safe and useful experience.

Account and profile information

This may include your name, date of birth, contact details, username, account preferences, gaming activity and information you provide when registering or updating an account. We may also record communications with our customer support team, including questions, complaints, requests and information supplied to help resolve an issue.

Identity and verification information

To confirm identity, age, eligibility and account ownership, we may request verification details or documents. These can include identity documents, proof of address, information about the source of funds where appropriate, and records of checks performed during the account relationship. Verification information may be reviewed using internal procedures or specialist service providers.

Payment and transaction information

We may record deposits, withdrawals, wagers, winnings, account balances, payment method details and related transaction information. Payment information may be processed through payment providers rather than being stored directly on our systems. We may receive limited information from those providers to confirm a transaction, investigate a failed payment, prevent misuse or support account administration.

Technical, device and usage information

When you use the website, we may collect technical details such as your internet protocol address, browser type, operating system, device identifiers, language settings, approximate location, pages visited, access times and interactions with website features. We may also collect information about how you arrived at the site and how you use it. This helps us maintain security, troubleshoot problems, improve performance and understand general usage.

We use personal information for purposes connected with providing and administering the website and gambling services. We try to use information only where there is a reasonable business, legal or operational reason to do so. Depending on the circumstances, information may be used for the following purposes:

• Creating, maintaining and administering your player account.
• Processing deposits, withdrawals and other account transactions.
• Providing access to games, account tools and customer support.
• Confirming identity, age, account ownership and eligibility to use the services.
• Carrying out security, anti-fraud, anti-money-laundering and responsible gambling checks.
• Detecting and preventing suspicious, unlawful, abusive or unauthorised activity.
• Meeting legal, regulatory, reporting, record-keeping and other compliance obligations.
• Investigating disputes, complaints, chargebacks, payment issues and suspected breaches of our terms.
• Maintaining, testing and improving the website, systems, games and customer experience.
• Sending service messages, account notices, security alerts and other communications needed to operate your account.
• Sending marketing communications where permitted and where you have provided consent or another lawful basis applies.
• Producing aggregated or de-identified statistics, where practical, for analysis, security and service improvement.

Some information may be used by automated systems to identify unusual activity, assess security risks or support account checks. These processes are intended to protect players and the website. Where appropriate, you may contact us to ask about a decision or provide additional information for review.

Sharing information

We may share relevant information with service providers that help us operate the website. These providers may support payment processing, identity and age verification, fraud prevention, information technology, hosting, customer support, analytics, communications and security. They are expected to handle information according to appropriate instructions and safeguards.

Information may also be disclosed where reasonably necessary to meet legal obligations, respond to lawful requests, protect players or the public, investigate suspected fraud or unlawful conduct, enforce our terms, or protect our rights and systems. If the business or part of its operations changes ownership or structure, relevant information may be transferred as part of that process, subject to applicable privacy requirements.

Some service providers may process information in countries outside Australia. Where this occurs, we take reasonable steps to support appropriate handling and security, while recognising that privacy protections may differ between countries.

Cookies and similar technologies

Malina Casino may use cookies and similar technologies to keep the website working, remember preferences, maintain sessions, support security, understand website use and improve content or services. Some cookies are necessary for core functions, while others may help with analytics or marketing. Cookies may be placed by us or by service providers working on our behalf.

You can manage or restrict cookies through your browser settings. If you disable certain cookies, some website features may not work correctly, and your preferences may need to be entered again. Browser controls differ, so please refer to your browser provider for instructions.

Information security

We use reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication procedures, monitoring, encryption or other safeguards appropriate to the information and the risks involved.

No website, electronic transmission or storage system can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential and should contact support promptly if you suspect that your account or personal information has been accessed without authorisation. We may take steps to verify your identity before discussing account information or completing a privacy request.

How long information is kept

We retain information for as long as reasonably necessary for the purposes described in this policy, including account administration, security, dispute handling, business records and legal compliance. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, we may securely delete it, anonymise it or place it beyond ordinary use, subject to our technical and legal obligations.

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights may be subject to reasonable exceptions, identity checks, legal requirements or the rights of other people. We will handle requests fairly and explain if we cannot complete all or part of a request.

• Access: you may ask for a copy of personal information we hold about you, or for an explanation of how it is used.
• Correction: you may ask us to correct information that is inaccurate, incomplete or out of date.
• Deletion: you may ask us to delete personal information where there is no continuing reason for us to retain it. This right may be limited where records must be retained for legal, security, compliance or dispute-related purposes.
• Marketing consent: you may withdraw consent to receiving marketing communications at any time. You can use an unsubscribe option included in a marketing message or contact us directly. Withdrawing marketing consent does not stop essential service, security or account communications.
• Information about handling: you may ask questions about the use, sharing or protection of your personal information.

To exercise your rights, request access, ask for a correction or deletion, or withdraw consent to marketing, contact support@malinacasino.best. Please describe your request clearly and include enough information for us to identify the relevant account. Do not send passwords, full payment card numbers or unnecessary sensitive information by email. We may request additional information to confirm your identity before responding.

We aim to respond within a reasonable time and may need to ask for clarification where a request is broad or unclear. If information cannot be provided, corrected or deleted, we will generally explain the reason, subject to legal and security considerations. Closing an account does not automatically remove every record, because certain information may need to be retained for a period required by law or for the establishment, exercise or defence of a claim.

Children and age-restricted services

The website and online gambling services are intended for adults who are legally permitted to use them. We do not knowingly seek to collect personal information from children for gambling purposes. If you believe a child has provided information or accessed services improperly, please contact support@malinacasino.best so the matter can be reviewed.

Changes to this policy

We may update this Privacy Policy when our services, systems, practices or legal obligations change. The latest version will be made available on the website, with the updated date or other notice where appropriate. We encourage you to review the policy from time to time. Continued use of the website after an update may indicate that you have read and understood the revised policy.